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Cancellation & Refund Policy
Last updated: October 14, 2026
Cancellation
You can cancel your subscription at any time from your account settings or by emailing team@munafah.com. Cancelling stops the next renewal; you keep access until the end of the current billing period.
Refunds
- Free plan: there are no charges, so no refunds apply.
- New paid subscriptions: request a full refund within 7 days of your first payment.
- Renewals: request a refund within 7 days of an accidental renewal if the paid features were not used.
- AI credits: used credits are non-refundable. Unused credits bought in the last 7 days can be refunded.
- Duplicate or failed charges are always refunded in full.
How refunds are paid
Approved refunds are processed within 5–7 business days to the original payment method (card, UPI, net banking or wallet). Your bank may take a few more days to show it.
How to request
Email team@munafah.com with your account email, payment date and reason. We reply within 2 business days.
Contact & Grievance Officer
Munafah Limited Co.
India: 78 Narsingh Bazar, Indore, Madhya Pradesh, India (Phone: +91 99932 29729)
USA: 8735 Dunwoody Place, Ste N, Atlanta, GA 30350, USA
Email: team@munafah.com
Phone: +1 (404) 491-8845
Grievance Officer (India, under the IT Act 2000 and DPDP Act 2023): Neha Singhi, team@munafah.com. We acknowledge complaints within 48 hours and resolve them within 30 days.